Happy Valentine's Day... Back at it after taking the week off. I was going to take a few more days but BRIAN ROBBINS was getting antsy. REDEF is his NZT... Hey, journalists! Did you know you can submit your work for inclusion in REDEF? Bookmark this... I'm pretty sure no one is up there looking after me. And if they are, they suck at it. Or MOM and BLAKE are f***ing with me. Get to it already. My list is long... THE ECONOMIST has a fantastic special report on technology and entertainment. With a few REDEF charts (wish they positioned credit differently)... If you follow me on TWITTER then you know I have no patience for bad customer service. Issues happen, yes. Being uninformed, largely silent, or generally incompetent drives me insane. Largely perpetrated by a former favorite "love brand", VIRGIN AMERICA. Twice this week. I won't go into specifics, I'll do that soon when I rant about airlines. Stay on hold? Try to work out issues? Get credit or refund? I had no patience. Enter my friend MICHAEL SCHNEIDER and his company GET SERVICE. He's been after to me to try it for a long time. I called him from the gate. You download the app, report the problem and they try to fix it for you. The follow-up is phenomenal. The price is a percentage of recovery. You may think it's fine or a little too expensive. Me? My time and patience mean a lot to me. So well worth it. Telcos, airlines, commerce sites, and more. Go to it... TV all night long: A few years ago KATIE COURIC and I were having breakfast and like a young child I flung 100 questions at her. How did you do this? Why did you do that? What was that interview like? What are some cool story ideas you're working on? One of the topics she was keen on exploring was gender identity. NATGEO continues its impressive cool programming for the curious (they trick me into learning) with GENDER REVOLUTION: A JOURNEY WITH KATIE COURIC. Exploring the complexities of gender identity... Special shout-out to SHOWTIME's DAVID NEVINS for letting me have sneak peaks. Watch BILLIONS. I can't get enough. And the world doesn't end... STARZ continues to draw me in with the new season of BLACK SAILS. Great escape since dystopian drama went real-life. Includes best theme song on TV now... And finally, the electronic music on THE YOUNG POPE... ADELE's upset win over BEYONCÉ's at the 2017 GRAMMY AWARDS reopened an old wound. What does a black artist have to do to get recognized by the Grammys? Or, more to the point: What do the Grammys have to do? REDEF MusicSET: "Beyoncé, Adele and #GrammysSoWhite"... No, it's not going to get better. This is who he is. This is who he hired. Him and her. And this scary f***er, my new worst person on earth. This is going to go on for 8 years. I believe that. Did you watch his press conference with TRUDEAU? OMG. TRUMP is only comfortable when speaking and saying nothing. The more adjectives the more unprepared he is. I always wanted to be a rock star. Never learned to play an instrument. One of my many regrets. I have this recurring dream that I'm on stage at MADISON SQUARE GARDEN about to kill it and then I realize I don't know how to sing or play. That's a Trumpian press conference. America, we've chosen unwisely. Are you like him? Unwilling to admit it?... Happy Birthday to LEE SOLOMON, AMIT SHAFRIR, ROBERT ROSENBERG, LIZ GATELEY, JARA SHAPIRO, ANGELO SOTIRA, DOUGLAS ALDEN and FRED SALKIND. Belated to TOM ANDRUS, GIL KAUFMAN, ALEXIS D'AMECOURT, BOB KOHN, EZRA KUCHARZ, ERIK TORENBERG, TIM WESLEY, BRUCE FRIEND, ALISON LOCKER and SCOTT PARDO.